Customer loyalty isn’t bought—it’s built.

This energising session explores how to infuse community thinking into your customer experience. Discover how brands like yours are turning transactions into relationships and creating deeper loyalty by putting connection at the heart of their service design. Perfect for businesses looking to stand out through authentic engagement, emotional resonance, and service that speaks to shared values.

Delivered by Innovation Director Julie Creffield, who has 30 years of business experience including vast stakeholder engagement, and the growing of vibrant communities, she will share practical examples of how she builds community into SME CX journeys.

Broxbourne Enterprise Centres are a thriving hub for business support, tailored to small and medium-sized enterprises (SMEs) ready to grow with clarity, creativity, and confidence.

With a strong track record in helping businesses scale, pivot, and thrive, BEC provides a trusted space for collaboration, innovation, and peer support. Whether you’re refining your strategy, building community, or strengthening leadership presence, BEC’s events offer practical insight backed by a network that understands your world.